SHIPPING & DELIVERY INFORMATION


LMD offers free ground shipping on most items delivered within the contiguous 48 states unless you require additional services.  Additional shipment service levels are available for customers who require upgraded Inside Delivery or Inside Delivery & Installation.  Depending on the size of your items we will ship your order via FedEx/UPS Small Parcel or via freight carrier.  If delivery is outside contiguous 48 states or Canada please contact us for a shipping quote and we will obtain the best possible rate for delivery to your location.  


DELIVERY ACCEPTANCE INSTRUCTIONS 


  • Prior to receiving your shipment please ensure that there is adequate access to installation location through doorways, stairways, into elevators, etc. to allow delivery of your products.  If it is not possible to deliver the products into the premises, the products will be returned to the terminal and you will be responsible and invoiced for redelivery and return shipping costs.  In addition, restocking fees may apply.
  • The delivery service will require the customer, or a designated authority of at least 18 years of age, to sign a physical inspection report or delivery receipt.  It is critical that the customer document any damages on the delivery forms.  If the boxes show signs of carrier mishandling:  crushed corners, holes, dents, dirt, etc., the customer must note the exact description on the delivery forms.  If the issues with the shipment are not properly documented on the inspection report, LMD may be unable to dispute these issues with the carrier or manufacturer which would prevent LMD from being able to offer a satisfactory resolution.  
  • If upon further inspection the customer notices major levels of damage, they should sign the deliver inspection report "REFUSED DAMAGED", and give a detailed account of the damage to the product.  If only part of the order is damaged, you may accept the order, note the damages on the inspection report and contact us at (888) 756-LUXE (5893) or email us at Support@LuxeModernDesign.com
  • The customer must notify LMD within 48 hours of deliver to make us aware of the situation.  In the event a suitable replacement is not available, a refund (including shipping costs) will be issued to the customer in the original payment method or a company check.  


FREE CURBSIDE DELIVERY - Small Parcel Delivery (FedEx/UPS)


  • Items typically arrive between 3-5 business days after tracking information is sent
  • Packages do not require a signature and may be left at your door at the carrier's discretion
  • To require a signature, please leave us a note in the comment field in your order and we'll do our best to accommodate you

FREE CURBSIDE DELIVERY - LTL Freight Delivery

  • Delivery appointments are typically scheduled 7-14 days after tracking information is sent
  • The freight carrier will contact you using the information provided with your order to schedule a delivery appointment, generally with a 3 or 4-hour window
  • Freight deliveries are made Monday through Friday between the hours of 8am and 5pm in the delivery time zone
  • Items are shipped via a delivery truck (palletized or crated for protection during transit) with a contracted carrier
  • Free freight 'Curbside' deliver requires the customer move the shipment into your residence / business, unpack the item(s) and complete any necessary assembly and debris removal
  • Keep in mind these items are usually large and heavy and may require assistance (delivery drivers are not required to assist)
  • Hydraulic assistance (known as liftgate) is provided to lower items to ground level

INSIDE DELIVERY 

  • Delivery appointments are typically scheduled 7-14 days after tracking information is sent
  • The freight carrier will contact you using the information provided with your order to schedule a delivery appointment, generally with a 3 or 4-hour window
  • Items are shipped via a delivery truck (palletized or crated for protection during transit) with a contracted carrier
  • Items will be delivered inside residence or business in the room or choice
  • Two flights of stairs (4-10 steps = 1 flight) will be accommodated, additional flights will cost $45 per flight
  • This service does not include unpacking, assembly or debris removal

WHITE GLOVE DELIVERY + INSTALLATION

  • Delivery appointments are typically scheduled 7-14 days after tracking information is sent
  • The delivery team will contact you using the contact information provided with your order to schedule a delivery appointment, generally with a 3 or 4-hour window
  • Items are shipped via a freight truck (palletized or crated for protection during transit) with a contracted carrier
  • The delivery team will provide room of choice delivery, set up or assembly services and debris removal

MDD SHIPMENTS 


FREE CURBSIDE DELIVERY - LTL Freight Delivery

All products are shipped palletized and crated for added protection during transit.  As a result of these added protective measures these shipments can easily weight 800-1500 lbs.

  • Delivery appointments are typically scheduled 3-7 days after tracking information is sent
  • The freight carrier will contact you using the information provided with you order to schedule a delivery appointment, generally with a 3 or 4-hour window
  • Freight deliveries are made Monday through Friday between the hours of 8am and 5pm in the delivery time zone  
  • Items are shipped palletized and crated for added protection during transit
  • 'Curbside' delivery requires the customer move the shipment into your residence / business, unpack the item(s) and complete any necessary assembly and debris removal
  • Hydraulic assistance (known as liftgate) is provided to lower items to ground level


PLATINUM WHITE GLOVE DELIVERY + TIER 1 INSTALLATION - TIER 3 INSTALLATION


All products are shipped palletized and crated for added protection during transit.  As a result of these added protective measures these shipments can easily weight 800-1500 lbs.  Each MDD product page displays the required Installation Tier for assembly services.  Delivery tiers are determined by the size of the shipment as well as difficulty of assembly.  If you are purchasing several items from MDD we can provide you with a custom quote for your assembly project.  

  • Delivery appointments are typically scheduled 7-14 days after tracking information is sent
  • The delivery team will contact you using the information provided with your order to schedule a delivery appointment, generally within a 3 or 4-hour window
  • Shipments are palletized and crated for added protection during transit
  • The deliver team will provide room of choice delivery, set up or assembly services and debris removal


DELAYS


Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment / delivery delays from our suppliers. If a delay occurs, please don’t panic. We will work hard to get your new purchase to you in a timely manner. Please keep in mind that we specialize in large furniture items that are shipped from all over the world. Usually, delays occur during holidays, or other circumstances outside our control. Please note we are not responsible for delays from the manufacturer. Under no circumstances will LMD, be responsible for any consequential damages resulting from shipping delays.

Note: SHIPPING TIMES QUOTED ARE ESTIMATES, NOT GUARANTEES. When it comes to order times, we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure the best delivery options for your products.


INTERNATIONAL SHIPPING POLICY

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.