LMD SHIPPING & DELIVERY POLICY
LMD offers shipping options beyond the included standard service. For larger, heavier items such as office furniture, sofas, beds and dining sets, LMD recommends the following shipping option which are subject to additional charges as notated during the checkout process.
PLATINUM WHITE GLOVE SERVICES
Platinum White Glove Services are suggested for products which require special handling. Typically, products with multiple large components will utilize this service. Platinum White Glove Service level provides a two-man delivery team, with product installation in the room of your choice. This service includes carrying the product up two flights of stairs from the building threshold (4 – 15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the team will unpack the product and provide basic setup that requires no tools (i.e. will set up pieces next to each other, or on top of each other). The delivery team will also remove and dispose of all packaging.
Additional service(s) such as “re-delivery” and “warehousing or stocking fees”, which are charged by the shipping company(s), will be the customer’s responsibility; LMD will not take responsibility for any charges that incurred as a result of additional freight services.
*Actual outbound shopping costs will be deducted from the refund on any/all returned merchandise.
DELIVERY ACCEPTANCE INSTRUCTIONS
LMD takes every step possible to ensure your order arrives in the best condition. All shipments should be inspected upon delivery, and any product damage should be claimed within 48 hours of receipt of merchandise. In the event of damage, please save all original packaging and notify us and the delivery company immediately. All merchandise must be shipped back to the manufacturer in its original packaging.
Prior to receiving shipment please ensure that there is adequate access to installation location through doorways, stairways, into elevators, etc. to allow delivery of the products. If it is not possible to deliver the products into the premises, the products will be returned to the manufacturer and you will be responsible and invoiced for all outbound and return shipping costs. In addition, restocking fees may apply.
The delivery service company will require the customer, or a designated authority of at least 18 years of age, to sign a physical inspection report or delivery receipt. It is critical that the customer document any damages on the delivery forms. If the boxes show signs of carrier mishandling: crushed corners, holes, dents, dirt etc., the customer must note exact description on the inspection report.
Once the customer notes the condition of the boxes, the customer should thoroughly inspect the contents and note any visible product damage on delivery inspection report.
If upon further inspection the customer notices major levels of product damage, they can sign the delivery inspection report “REFUSED DAMAGE”, and give a detailed account of the damage to the product. If possible record the freight company’s name and return tracking number so we may track the order back to our manufacturer’s warehouse. If only part of your order is damaged, you may accept the order, note the damages and contact us at 1-888-756-LUXE (5893) or email us at support@LuxeModernDesign.com.
The customer must notify LMD within 48 hours of delivery to make us aware of the situation. In the event a suitable replacement is not available, a refund (including shipping costs) will be issued to the customer in the original payment method or a company check.
UPS / FEDEX GROUND SHIPPING & DELIVERY
You will be able to track your shipment on the carrier’s website for both UPS / FEDEX ground shipments. This information will allow you to see an “estimated delivery date” which you give you the opportunity to schedule to be at home when your package is delivered. If you are unable to be home and the carrier deems it safe, your package could be left at your front door.
FREIGHT CARRIER SHIPPING & DELIVERY
If your order has shipped with a Truck Freight Carrier please be sure to thoroughly inspect both the packaging and product at delivery. If the packaging is damaged in any way (crushed corners, holes, dents, dirt etc.) please note the exact description on the inspection report. If the issues with the package are not properly noted on the shipping documents, LMD may be unable to dispute these issues with the carrier or manufacturer which would prevent LMD from being able to offer a satisfactory resolution.
REFUSAL TO ACCEPT DELIVERY
If customer refuses to accept delivery of their order for any reason other than the product being defective or damaged in transit, the customer is responsible for all outbound and return freight charges incurred as a result of the refusal. Any unpaid freight charges will be deducted from refund amount. If it is found that any of the products upon delivery “do not fit” through the doors / stairwells and the product is subsequently returned / refused, the customer is responsible for all outbound & return shipping costs. We recommend that customers ensure the products will fit and can be transported to its point of installation.
UNAVAILABLE TO ACCEPT DELIVERY
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment / delivery delays from our suppliers. If a delay occurs, please don’t panic. We will work hard to get your new purchase to you in a timely manner. Please keep in mind that we specialize in large furniture items that are shipped from all over the world. Usually, delays occur during holidays, or other circumstances outside our control. Please note we are not responsible for delays from the manufacturer. Under no circumstances will LMD, be responsible for any consequential damages resulting from shipping delays.
Note: SHIPPING TIMES QUOTED ARE ESTIMATES, NOT GUARANTEES. When it comes to order times, we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure the best delivery options for your products.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
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