LMD CANCELLATION & RETURN POLICY

Please review the following Terms & Conditions which govern use of the site and purchase of products. Usage of our site means you agree to follow and abide by these Terms & Conditions.

CANCELLATION POLICY

Orders may be cancelled within 24 hours after the order was completed. Due to our commitment to process orders quickly, there is a limited period of time in which your order can be cancelled. Once an order is placed with LMD, we will submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed, LMD, and thus the customer, becomes financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don’t accept cancellations once the 24-hour window has passed. At the time an order is placed the customer receives notification via e-mail describing all order details. It is the customer’s responsibility to verify that the information in the e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window LMD will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point must be submitted in writing through our contact form. The customer may be responsible for any shipping and handling fees that may apply. Returned items except those with damage or quality problems will be subject to restocking fee of 15% - 20%. Once an order has been shipped, it is subject to our return policy. A cancellation number will be issued upon cancellation of all orders. Should any discrepancy with your cancellation occur please provide this number to our representative.

Please Note:

  • Your cancellation request will be sent to the manufacturer directly to confirm the order can be cancelled and that it has not been prepared for shipping. A refusal of the item at delivery will be considered a “Return” and credit will be issued in your original payment method minus restocking fees and round-trip shipping charges.
  • You will receive an email from LMD confirming the approval or denial of your cancellation request.

If we are unable to cancel your order as requested, you will receive notification in writing explaining that it was too late to cancel. If this should occur and you do not wish to receive your product, you may return it under our Standard Return Policy.

RETURN POLICY

Shop worry free with our 100% customer satisfaction guarantee! At LMD, we make every effort to ensure our customers are completely thrilled with their purchases so we can avoid returns altogether. We take pride in hand-selecting high quality modern furniture and accessories from manufacturers from all over the world. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 15 days of delivery. Returns require prior authorization in the form of a RMA (Return Merchandise Authorization) number. Customers may request an RMA through our ‘Contact Us’ form or by e-mailing rma@LuxeModernDesign.com. A RMA will be provided by the manufacturer and a return address and full instructions will be provided to you. This process usually takes approximately 5 – 7 business days. Returned items without a RMA will generally result in a refusal by the manufacturer and the credit will not be processed.

All items must be unused, disassembled and non-modified, in its original packaging. If the items do not meet this criteria they are deemed non-returnable and will not be accepted. You should provide us with the return tracking number so we are able to track your return and confirm its arrival back to the manufacturer. It is important that you save the tracking number in case there are any issues in transit. In addition, a restocking fee may be applicable to returned item(s) which varies with individual manufacturers. A refund will be credited to you once the manufacturer has received, inspected and confirmed products are undamaged.

Returned items must be received within 10 calendar days from the date the RMA was issued. All returned items must be in new, original, unassembled condition and packaging. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the individual product page of the item. To return items for an exchange or refund please contact us via e-mail at rma@LuxeModernDesign.com or toll-free at 1-888-756-LUXE (5893). All returns are subject to round trip shipping charges. If your item was shipped “Free Shipping” we will deduct our actual outbound shipping charges from the refund amount. Return shipping costs are the responsibility of the customer.

Non-returnable Items:

  • Custom modification or any special items (items or styles that are outside of manufacturer’s stock colors and fabrics)
  • Assembled and / or modified items
  • Items without original packaging

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